At Workout Stuff, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand our procedures and your rights regarding returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: You have 3 days from the date of purchase to initiate a return. After 3 days, we cannot offer a refund or exchange.
• Condition of Items: The item must be unused, unworn, unwashed, and in the same condition that you received it. All original tags, labels, and packaging must be intact.
• Proof of Purchase: You must provide a receipt or proof of purchase for any return. This helps us verify that the item was purchased from Workout Stuff.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or Personalized Items: Any items that have been customized, embroidered, or personalized based on customer specifications are non-returnable unless there is a manufacturing defect.
• Sale Items: Items marked as “Final Sale” or purchased during a clearance sale cannot be returned or exchanged.
• Perishable or Hygiene Items: Any perishable goods or items related to personal hygiene, such as fitness mats, towels, or water bottles, cannot be returned once opened.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team through our contact page or email to request a return. Include your order number, the reason for the return, and any supporting details.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
3. Ship the Item: Pack the item securely, including all original packaging and accessories, and ship it to the return address provided. Please note that you are responsible for the return shipping costs unless the item was defective or the return is due to our error.
4. Processing: Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the item is approved, we will process your refund or exchange as requested.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the original shipping charges are non-refundable.
• Partial Refunds: In some cases, only partial refunds may be granted (if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
• Refund Delays: If you have not received a refund after 10 business days, please contact your bank or credit card company, as it may take some time before your refund is officially posted.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive the original item, we will process the exchange and ship the new item to you at no additional cost. Exchange requests are subject to product availability.

6. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a replacement or refund, including covering any return shipping costs. Please provide photographic evidence of the defect or damage to expedite the process.

7. International Returns

For international orders, customers are responsible for all return shipping fees, customs duties, taxes, and any other fees associated with returning an item to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective item or an error on our part. We do not provide prepaid shipping labels. The original shipping fee paid is non-refundable.

9. Return Policy Changes

Workout Stuff reserves the right to modify this Return Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return procedures.

10. Contact Information

If you have any questions about our Return Policy, please contact our customer service team through our contact page on the Site. We are here to assist you and ensure your shopping experience with Workout Stuff is satisfactory.