At Workout Stuff, we strive to provide fast, reliable, and efficient delivery services to our customers. We understand the importance of receiving your orders promptly and in excellent condition. Please read our Shipment and Delivery Policy carefully to understand our shipping procedures and expectations.

1. Shipping Destinations

Workout Stuff offers shipping to customers within the United States and internationally. Please note that shipping options, rates, and delivery times may vary based on the destination, size, and weight of your order.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or promotional periods, processing times may be extended up to 3-5 business days.
• Order Confirmation: After placing your order, you will receive an email confirmation with your order details. Once your order is processed and shipped, you will receive another email with tracking information.

3. Shipping Methods and Estimated Delivery Times

We offer several shipping methods to meet your needs:

• Standard Shipping: Estimated delivery time is 5-7 business days for domestic orders within the United States.
• Expedited Shipping: Estimated delivery time is 2-3 business days for domestic orders. This option is available at an additional cost.
• International Shipping: Delivery times vary by destination. Estimated delivery time for international orders is 7-21 business days, depending on the location and customs processing.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays.

4. Shipping Rates

Shipping rates are calculated based on the shipping method selected, destination, and total weight of the order. The shipping cost will be displayed at checkout before you complete your purchase.

5. Free Shipping

We offer free standard shipping on orders over a specified amount (e.g., $100) for customers within the United States. This offer is subject to change and is not applicable to international orders.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.

7. International Shipping and Customs

• Customs Duties and Taxes: International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information on any potential charges.
• Customs Clearance: Workout Stuff is not responsible for delays caused by customs clearance. Please note that customs policies vary widely by country, and we have no control over these charges or delays.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer is responsible for the original shipping cost, return shipping cost, and any applicable duties and taxes. We will contact you to arrange a reshipment or refund (minus shipping fees).

9. Lost or Damaged Packages

Workout Stuff is not responsible for lost or stolen packages confirmed to be delivered to the address provided during checkout. In the event of a lost or damaged package, please contact the shipping carrier directly with your tracking number for further assistance. However, we are committed to assisting our customers, so please reach out to our customer service team if you encounter any issues.

10. Delivery Issues

If you experience any issues with your delivery, such as a delayed shipment or incorrect items received, please contact our customer service team within 7 days of the estimated delivery date. We will work to resolve the issue promptly.

11. Changes to Shipping Information

If you need to change your shipping address or modify your order, please contact our customer service team as soon as possible. We cannot guarantee changes once an order has been processed, but we will do our best to accommodate your request.

12. Policy Updates

Workout Stuff reserves the right to update or modify this Shipment and Delivery Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping procedures.

13. Contact Information

For any questions or concerns regarding our Shipment and Delivery Policy, please contact our customer service team through our contact page on the Site. We are here to assist you and ensure your shopping experience with Workout Stuff is satisfactory.